Shipping policy

Shipping Policy

Last updated: 09/18/26

Processing time
Orders are processed and dispatched within 1-2 business days after payment is confirmed. Business days are Monday to Friday, excluding public holidays. Orders placed on a weekend or holiday are processed the next business day. During sales or peak seasons, dispatch may take longer, and we'll email you if that happens.

Delivery time
International orders usually arrive within 5-12 business days after dispatch. Delivery time depends on your location, the carrier, and customs processing, so it is an estimate and not a guarantee.

Where we ship
We ship to most countries worldwide. If we can't deliver to your location, we'll contact you and refund your order in full.

Shipping rates

The final shipping cost appears at checkout before you pay.

Order confirmation and tracking
When your order is dispatched, you'll get an email with a tracking number and a tracking link. Tracking can take 24-72 hours to show updates after dispatch.

Customs, duties, and taxes
Orders shipped internationally may be subject to import duties, taxes, or customs fees set by your country. These charges are your responsibility unless they were included at checkout. We don't control them and can't predict the amount.

Shipping delays
Weather, customs inspections, carrier capacity, and public holidays can slow delivery. If your order hasn't arrived within 14 business days of dispatch, contact us at contact.sorvia@gmail.com and we'll investigate with the carrier.

Incorrect or incomplete addresses
Please check your shipping address before you complete your order. We aren't responsible for orders sent to an incorrect address that the customer entered. If you notice a mistake, email us as soon as possible. We can update the address only if the order hasn't been dispatched.

Lost, damaged, or incorrect items
If your package is lost, arrives damaged, or contains the wrong item, email contact.sorvia@gmail.com within 14 days of delivery (or of the estimated delivery date for a lost package) with your order number and, for damage, a photo. We'll send a replacement or issue a refund.

Multiple items
Items in one order may ship separately and arrive on different days. Each shipment gets its own tracking number.

Contact us
Questions about your order: contact.sorvia@gmail.com, response time, e.g. within 24 hours on business days.